Customer Support Representative (REMOTE)

Boston, MassachusettsRemote
About the Job
Tablelist is currently hiring for Customer Support Representative. This is a part-time position. Ability to work from home or in our Boston office. Your focus will be on customer support and sales -working directly with our Account Executives based in Boston and New York.

Work Schedule:
Your work week will be approximately 30 hours per week, Mondays through Fridays. Occasional weekend hours if available.

Key Responsibilities:
  • Manage all aspects of reservation operations from request to fulfillment and/or cancellation to ensure every VIP table booking and ticket buyer has an excellent experience.
  • Ensure that bookers’ requests, modifications, and cancellations are being seen and addressed in under 5 minutes.
  • Build a deep knowledge and understanding of our venue partners inventory and availability.
  • Work closely with the Account Executives to ensure successful matches between venues and clients.
  • Monitor Tablelist’s portal for incoming tickets regarding reservation operations and respond to all tickets until booker satisfaction is at its best.
  • Work with the Account Executives to provide user and venue feedback.

About You:
  • You speak nightlife lingo and understand what it means to work at a nightclub with reservation operations.
  • Demonstrated customer service skills.
  • Experience using customer service tools (Zendesk, etc.).
  • Proven ability to work across many departments to solve problems and achieve results.
  • Comfort working in an unstructured and entrepreneurial environment.
  • Preference is given to candidates with experience in hospitality with a deep empathy and understanding for the nightlife industry.

Salary: $12/hr.
About Tablelist

Tablelist makes it easy to plan a night out. Discover events, browse venues, book VIP tables, or buy event tickets all from the Tablelist app. We develop and maintain relationships with our venue partners to provide VIP treatment for all of our users, whether it’s at an event, party, or private table on a night out.